<div class="border-l-2 border-slate-800/60 pl-4 py-2 mt-3 ml-2"> <div class="flex items-start gap-2.5"> <!-- Avatar --> <img src="https://cdn.bsky.app/img/avatar/plain/did:plc:wvbyomlfibphxjiljrr3te6y/bafkreicvhnvgwhk6s4eci6m2k2qsz4x4glibgtb2ui5hobbyqrzz3qjfcm" class="w-6 h-6 rounded-full shrink-0 border border-slate-800" /> <!-- Comment Content --> <div class="flex-1 min-w-0"> <div class="flex items-center gap-2 mb-1"> <span class="text-xs font-bold text-slate-300">Colin S</span> <span class="text-[10px] text-slate-500">@colins1982.bsky.social</span> <span class="text-[9px] text-slate-600">· Jul 5, 10:08 AM</span> </div> <p class="text-xs text-slate-350 leading-relaxed break-words">1, you shouldn&#39;t let people overcrowd your trains 2, if passenger assistance is booked, then passenger assistance should be provided, it was not on Friday and me and my friend who both have bad feet and he hurt his ankle were left to limp through Victoria station, I&#39;ve emailed a complaint</p> </div> </div> <!-- Replies --> <div class="mt-2"> &lt;div class=&quot;border-l-2 border-slate-800/60 pl-4 py-2 mt-3 ml-2&quot;&gt; &lt;div class=&quot;flex items-start gap-2.5&quot;&gt; &lt;!-- Avatar --&gt; &lt;img src=&quot;https://cdn.bsky.app/img/avatar/plain/did:plc:skhnm77bftarneh23ngvsksq/bafkreidzqki65bfmz6dmwmryvibjmwkttet7v4zqq24b36i3jxkoctjnu4&quot; class=&quot;w-6 h-6 rounded-full shrink-0 border border-slate-800&quot; /&gt; &lt;!-- Comment Content --&gt; &lt;div class=&quot;flex-1 min-w-0&quot;&gt; &lt;div class=&quot;flex items-center gap-2 mb-1&quot;&gt; &lt;span class=&quot;text-xs font-bold text-slate-300&quot;&gt;Southeastern&lt;/span&gt; &lt;span class=&quot;text-[10px] text-slate-500&quot;&gt;@serailway.bsky.social&lt;/span&gt; &lt;span class=&quot;text-[9px] text-slate-600&quot;&gt;· Jul 5, 10:21 AM&lt;/span&gt; &lt;/div&gt; &lt;p class=&quot;text-xs text-slate-350 leading-relaxed break-words&quot;&gt;existing ones but even then, demand does sometimes outstrip supply. Apologies again for your experience on Friday. 3/3 ^JT&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;!-- Replies --&gt; &lt;/div&gt; &lt;div class=&quot;border-l-2 border-slate-800/60 pl-4 py-2 mt-3 ml-2&quot;&gt; &lt;div class=&quot;flex items-start gap-2.5&quot;&gt; &lt;!-- Avatar --&gt; &lt;img src=&quot;https://cdn.bsky.app/img/avatar/plain/did:plc:skhnm77bftarneh23ngvsksq/bafkreidzqki65bfmz6dmwmryvibjmwkttet7v4zqq24b36i3jxkoctjnu4&quot; class=&quot;w-6 h-6 rounded-full shrink-0 border border-slate-800&quot; /&gt; &lt;!-- Comment Content --&gt; &lt;div class=&quot;flex-1 min-w-0&quot;&gt; &lt;div class=&quot;flex items-center gap-2 mb-1&quot;&gt; &lt;span class=&quot;text-xs font-bold text-slate-300&quot;&gt;Southeastern&lt;/span&gt; &lt;span class=&quot;text-[10px] text-slate-500&quot;&gt;@serailway.bsky.social&lt;/span&gt; &lt;span class=&quot;text-[9px] text-slate-600&quot;&gt;· Jul 5, 10:20 AM&lt;/span&gt; &lt;/div&gt; &lt;p class=&quot;text-xs text-slate-350 leading-relaxed break-words&quot;&gt;travel on any train they like within the validity of their ticket. On warm weekends, we do see an increase in customers travelling to the coast with some trains being exceptionally busy which means we can&amp;#39;t guarantee a seat for all. Where possible we do run additional services or lengthen 2/&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;!-- Replies --&gt; &lt;/div&gt; &lt;div class=&quot;border-l-2 border-slate-800/60 pl-4 py-2 mt-3 ml-2&quot;&gt; &lt;div class=&quot;flex items-start gap-2.5&quot;&gt; &lt;!-- Avatar --&gt; &lt;img src=&quot;https://cdn.bsky.app/img/avatar/plain/did:plc:skhnm77bftarneh23ngvsksq/bafkreidzqki65bfmz6dmwmryvibjmwkttet7v4zqq24b36i3jxkoctjnu4&quot; class=&quot;w-6 h-6 rounded-full shrink-0 border border-slate-800&quot; /&gt; &lt;!-- Comment Content --&gt; &lt;div class=&quot;flex-1 min-w-0&quot;&gt; &lt;div class=&quot;flex items-center gap-2 mb-1&quot;&gt; &lt;span class=&quot;text-xs font-bold text-slate-300&quot;&gt;Southeastern&lt;/span&gt; &lt;span class=&quot;text-[10px] text-slate-500&quot;&gt;@serailway.bsky.social&lt;/span&gt; &lt;span class=&quot;text-[9px] text-slate-600&quot;&gt;· Jul 5, 10:19 AM&lt;/span&gt; &lt;/div&gt; &lt;p class=&quot;text-xs text-slate-350 leading-relaxed break-words&quot;&gt;Good Morning - I&amp;#39;m really sorry to hear that your assistance wasn&amp;#39;t provided on Friday, if you&amp;#39;ve already raised a complaint, I know the team will pick this up and carry out a full investigation. On your first point, we operate a &amp;amp;quot;turn-up-and-go&amp;amp;quot; railway which means that customers are able to 1/&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;!-- Replies --&gt; &lt;/div&gt; </div> </div>