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Dave Saunders @nemock.bsky.social
Jul 12, 02:32 AM

The cheap version of Ford's story: replace expensive engineers with AI, book the savings. The real version: 11 million vehicles recalled, then a quiet scramble to hire 350 of those engineers back. Once the veterans returned, Ford topped J.D. Power on quality. Experience wasn't the waste.

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"Ford replaced a lot of its senior engineers with AI to save money. Then it became the most recalled carmaker in America. And here's how that went. Over the next few years, Ford became the most recalled car company in America. 51 recalls in the first half of this year alone. More than 11 million vehicles. Cars were going out the door with problems the old hands would have caught in their sleep. And there just weren't enough old hands left to catch them. So Ford did something quietly that I find fascinating. They started calling those engineers back. About 350 of them. And not to sit in a corner and babysit the AI. They brought them in to fix what it had gotten wrong. To rebuild the systems from the ground up. And to teach the younger staff everything the company had just finished forgetting. And once those veterans were back in the building, Ford shot to number one in JD Power's quality study for the year. They quietly hired about 350 of them back and shot to number one in quality. The people were the point."

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Dave Saunders @nemock.bsky.social ยท Jul 10, 12:08 PM

The cheap version of Ford's story: replace expensive engineers with AI, book the savings. The real version: 11 million vehicles recalled, then a quiet scramble to hire 350 of those engineers back. Once the veterans returned, Ford topped J.D. Power on quality. Experience wasn't the waste.

<div class="border-l-2 border-slate-800/60 pl-4 py-2 mt-3 ml-2"> <div class="flex items-start gap-2.5"> <!-- Avatar --> <img src="https://cdn.bsky.app/img/avatar/plain/did:plc:3duqusfqmu7suecw6qnmxfa7/bafkreihyweui7xn4yo4p6zlrtbi6jfa234ratofahrty5kuo7p7dpp3lcm" class="w-6 h-6 rounded-full shrink-0 border border-slate-800" /> <!-- Comment Content --> <div class="flex-1 min-w-0"> <div class="flex items-center gap-2 mb-1"> <span class="text-xs font-bold text-slate-300">Dave Saunders</span> <span class="text-[10px] text-slate-500">@nemock.bsky.social</span> <span class="text-[9px] text-slate-600">ยท Jul 10, 12:09 PM</span> </div> <p class="text-xs text-slate-350 leading-relaxed break-words">Watch it here: https://youtu.be/7xZyxjSjvO0</p> </div> </div> <!-- Replies --> </div>