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ID: 57881
George Hannah
@georgehannah1.bsky.social
Jul 12, 10:25 AM
Are you selling a Software or a Service? This is one of the hottest questions in Legal AI right now. To try and find an answer, I spoke with Jake Jones, co-founder and COO of Flank.
🎤 Whisper Transcript (en)
⏱ 44s
"Software versus services. That is for me the big dichotomy in the legal market right now. Is a vendor delivering software, which I define very specifically as being a tool that lawyers use to work better, faster, whatever? Or are they delivering service, meaning you pay for that outcome? You're not paying for a tool and then hoping that your team can make use of it. You pay for an outcome, and if that outcome's not delivered, then your vendor's not fulfilling the statement of work and you don't pay. That's the distinction. And Flank squarely sits on the services side."
💬 Discussion
George Hannah
@georgehannah1.bsky.social
· Jul 10, 05:55 PM
Are you selling a Software or a Service? This is one of the hottest questions in Legal AI right now. To try and find an answer, I spoke with Jake Jones, co-founder and COO of Flank.
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<span class="text-xs font-bold text-slate-300">George Hannah</span>
<span class="text-[10px] text-slate-500">@georgehannah1.bsky.social</span>
<span class="text-[9px] text-slate-600">· Jul 10, 05:55 PM</span>
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<p class="text-xs text-slate-350 leading-relaxed break-words">He started in 2018 modelling lawyers' decision-making as knowledge graphs for German law firms. He then moved the business in-house in 2021 and rebuilt it around LLMs.</p>
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<span class="text-xs font-bold text-slate-300">George Hannah</span>
<span class="text-[10px] text-slate-500">@georgehannah1.bsky.social</span>
<span class="text-[9px] text-slate-600">· Jul 10, 05:55 PM</span>
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<p class="text-xs text-slate-350 leading-relaxed break-words">Flank now runs agentic legal work inside enterprise legal teams, and they don&#39;t get paid until it actually works.
We discussed:
→ If you offer more value moving beyond &amp;quot;agentic AI&amp;quot; to full end-to-end outcomes.</p>
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&lt;span class=&quot;text-xs font-bold text-slate-300&quot;&gt;George Hannah&lt;/span&gt;
&lt;span class=&quot;text-[10px] text-slate-500&quot;&gt;@georgehannah1.bsky.social&lt;/span&gt;
&lt;span class=&quot;text-[9px] text-slate-600&quot;&gt;· Jul 10, 05:55 PM&lt;/span&gt;
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&lt;p class=&quot;text-xs text-slate-350 leading-relaxed break-words&quot;&gt;→ The difference between selling software and selling an outcome, and why so many legal AI vendors are stuck between the two.&lt;/p&gt;
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&amp;lt;span class=&amp;quot;text-xs font-bold text-slate-300&amp;quot;&amp;gt;George Hannah&amp;lt;/span&amp;gt;
&amp;lt;span class=&amp;quot;text-[10px] text-slate-500&amp;quot;&amp;gt;@georgehannah1.bsky.social&amp;lt;/span&amp;gt;
&amp;lt;span class=&amp;quot;text-[9px] text-slate-600&amp;quot;&amp;gt;· Jul 10, 05:55 PM&amp;lt;/span&amp;gt;
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&amp;lt;p class=&amp;quot;text-xs text-slate-350 leading-relaxed break-words&amp;quot;&amp;gt;→ His theory on how legal is heading toward the same moment retail banking hit with digital challenger banks in 2015, and what Big Law should do about it before it&amp;amp;#39;s too late.
And a whole lot more...
I hope you enjoy listening just as much as I did recording it.&amp;lt;/p&amp;gt;
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&amp;amp;lt;span class=&amp;amp;quot;text-xs font-bold text-slate-300&amp;amp;quot;&amp;amp;gt;George Hannah&amp;amp;lt;/span&amp;amp;gt;
&amp;amp;lt;span class=&amp;amp;quot;text-[10px] text-slate-500&amp;amp;quot;&amp;amp;gt;@georgehannah1.bsky.social&amp;amp;lt;/span&amp;amp;gt;
&amp;amp;lt;span class=&amp;amp;quot;text-[9px] text-slate-600&amp;amp;quot;&amp;amp;gt;· Jul 10, 05:55 PM&amp;amp;lt;/span&amp;amp;gt;
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&amp;amp;lt;p class=&amp;amp;quot;text-xs text-slate-350 leading-relaxed break-words&amp;amp;quot;&amp;amp;gt;Links in the comments!
This episode was supported by Aline.&amp;amp;lt;/p&amp;amp;gt;
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